The cold pack is filled with high-quality and refreezable gel. Compared with conventional ice pack's freezing point: -0.4°F, our gel ice pack is -13°F, which with lower freezing point can endure longer freezing time instead of getting hard easily, so the gel ice pack is enough flexible to contour most part of body snugly after frozen. There is a good amount of filler in the ice packs and the cold area is 16*9", so the cold pack stays longer cold-lasting time.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Please contact us at firstname.lastname@example.org If you have any questions.